Do It Yourself

due to improperly done warranty work, and must make all employees comply with the warranty. Remitting these for payment and being the liaison with the company and factory is also a duty of the manager.

The main duty for them day to day is with customer complaints and service. They have to develop and utilize a plan to ensure customers return, which often will include compromising within company policy for a resolution to make the customer happy. They must also be able to bring in new customers and provide a level of service to make them turn into repeat customers.

Many places do require a four year degree in Business Administration or with a tech field, and some will accept extensive experience in lieu of one. They do require 5 years experience in the automotive industry as well, and many prefer to have an ASE, or Automotive Service Excellence, certification for the job. The right candidate is important to the position, and a strong base in customer service is also a must.

An automotive dealership service manager annually can earn $55,000.00 or more a year. The automotive dealership service manager salary is dependent on the location and size of the business, as well as the experience of the candidate. It is fairly secure, as this position is integral to making profits for the company since the department is one of the main sources of revenue there.